Privacy Policy

This is our official Privacy Policy (hereinafter referred as ‘Policy’) which forms part of your legal agreement with us. Please read this Policy carefully to be sure that you understand how we collect and use information and under what circumstances we share information shared by you (hereinafter referred as ‘Users’) with any third parties. The information shared by the Users shall be processed in accordance with the terms and conditions agreed as under this Privacy Policy and other related policies of the Company. Users’ personal information shall be processed subject to User’s consent which shall be deemed when the Users upload their documents for KYC verification and for completing the transaction on https://neo.rent, https://escrowpayindia.com with sub domains (hereinafter referred to as “Website”).

We respect the privacy of Users and are committed to protect it in all respects from any unlawful disclosure. With a view to offer most enriching and holistic experience of facilitating the use of an escrow account for property related transactions to Users, we require certain information which is private and varies from individual to individual. The information about the User as collected by us shall comprise of: (a) information supplied by users and (b) information automatically tracked while navigation.

  1. Information of User(s)

    To avail the services on our Website, Users are required to provide certain information for the registration process which may comprise of but not limited to names, addresses, email addresses, property details, credit card or debit card details, bank details etc. The Information as supplied by the Users enables us to improve our sites and provide you the most User-friendly experience.

    All uploaded and required information is service dependent and the company may use the above said User information to, maintain, protect, and improve its services (including advertising services) and shall retain the data uploaded by the Users on the Website for its record keeping purposes. The information may comprise of documents for KYC verification which shall mainly include, but not limited to Aadhar Card, Pan Card, Cheque Copies, Property Transaction Agreements or Deeds executed in past or to be executed in furtherance of the transactions facilitated by the company through its Website, chat support messages, contact numbers, SMS, etc.

    The company hereby explicitly informs the User that any information uploaded, shared or put on the Website by the Users shall be viewable and accessible for the scrutiny, analysis and verification by the third party authorized under to conduct such verification. We, along with the appointed third party shall be under obligation to keep the information uploaded by the Users on the Website confidential and private and ensure that there is no unlawful disclosure of the same. Any information shared by the Users shall be stored in our databases, servers and other record keeping portal for Five (5) years. The Users shall have the right to request for removal of any information uploaded, stored or entered on Website of the company by writing an email at support@neo.rent

    Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

  2. Cookies

    Users give their unconditional consent for cookies and sharing of personal data with third parties. Users may stop or restrict cookies on their computer, laptops or any other electronic system used for accessing and making use of the Website or purge them from the browser by adjusting web browser preferences and shall consult the operating instructions that apply to the browser for instructions should the Users wish to do so and in general to determine how best to configure the browser setting to meet their requirements. Upon any purge, disabling or turn off pertaining to the cookies, it may be possible that Users may not be able to use all of the features, functions or services available on the Website.

    We use this information to analyze how the Service is used, diagnose service or technical problems, maintain security, personalize content, remember information to help in efficiently accessing their account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track User content and users as necessary to comply with Information Technology Act 2000, and other applicable laws of India.

  3. How we use the Information

    We use your personal information to:

    1. help us provide personalized features for our Users;
    2. to operate, maintain, and improve our sites, products and services – this may include contacting the Users to assist in enforcing our policies, resolving complaints, and ensuring the best possible service according to User’s interest;
    3. to get in touch with you in the case of password retrieval and policy changes;
    4. to provide the services requested by Users;
    5. to preserve social history as governed by existing law or policy.
    6. to respond to comments and questions and provide customer service;
    7. to send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
    8. to communicate about promotions, upcoming events, and other news about products and services offered by the company, its affiliates or partners.

    We use contact information internally to:

    1. direct our efforts for product and services improvement;
    2. contact Users as a survey respondent;
    3. notify the Users if they win any contest; and
    4. sending promotional materials from our contest sponsors or advertisers.

    We use User’s email address to send below mentioned information to Users:

    1. password reminder and registration confirmation;
    2. special offers;
    3. newsletters;
    4. changes in the service's policy or terms of use;
    5. event based communications such as order information, renewal notices, invites, reminders etc.

    Note: We send Users newsletters and updates upon registration. We send newsletters and/or promotional emails on behalf of our alliance partners.

  4. Other usage:

    We may use User’s information for legal requirements, which are as follows:

    1. to meet any applicable law, regulation and legal process;
    2. in response to any law enforcement authority or other governmental official request;
    3. to enforce applicable Terms of Services, including investigation of potential violations;
    4. to detect, prevent, or otherwise address fraud, security or technical issues;
    5. to protect against harm to the rights, property or safety of company, our users or the public as required or permitted by law; and
    6. in the event that the Company is subject to a merger or acquisition to the new owner of the business. Disclosure may also be required for company audits or to investigate a complaint or security threat.
  5. Advertisers, Co-Sponsors and Links to Others

    The Website may contain or display information from sponsors, co-sponsors, advertisers, operational service providers, or others that offer information, products and/or services available, and/or that provides opportunities to participate in promotions or engage in activities or that link or redirect User’s browser to other websites, web pages, materials, or organizations.

    We encourage the Users to be aware when the Users leave the Website or take advantage of advertised offers, links or other references, many of which may direct the Users to their internet browser to websites or web pages of another party. Users should read their privacy statements and the terms and conditions that apply because we are not responsible for any of the terms and conditions, privacy practices, the content, functions, features, activities, and/or transactions they may engage in when you are not using the Website.

    If we use operational service providers to serve advertisements when you visit the Website, the operational service provider, in connection with the Website, may use information about User’s visit to the Website in order to serve the advertisements about products and services that may be of interest to the Users. In the course of serving advertisements on the Website, our operational service providers may use cookies and other technologies.

  6. Information Security

    We take appropriate security measures to protect against any unauthorized access to or unauthorized alteration, modification, disclosure or destruction of data uploaded and stored by Users. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. 

    All information gathered on Website is securely stored within the company’s controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information Users supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. 

    However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

    We use third-party advertising companies to serve ads when Users visit our Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Websites in order to provide advertisements about goods and services of interest to Users. Any complaints or concerns with regards to content or to report any abuse of laws or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below.

  7. Grievance Redressal

    Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Mr. T. Kumar ("Grievance Officer") at t.kumar@escrowpayindia.com or at (0124) 4005019.